FAQs

I filled out the online account request and I received an email that it was denied. I just moved in and need to register!

The account was likely denied because you just moved in to the residence. Our records on home purchases are about 6-8 weeks behind, if you are a renter, we do not have verification. If you just purchased a home in Stapleton, please email signup@stapletoncommunity.com or bring your warranty deed or settlement statement to either of our front desk locations (check website for current hours). If you are a renter email a copy of your lease AND a utility bill to signup@stapletoncommunity.com or bring to the MCA office.

I forgot my log in and/or password?

On the log in page, enter log in name. Then check the ‘forgot your password’ box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question, you do not recall your password or if your password is not valid contact the MCA office during normal business hours and a member of our staff will assist you. Do not create a new account, it will be denied as a duplicate.

I am a Stapleton resident; how do I register for swim lessons and aquatic programs?

Stapleton resident registration will begin on Wednesday, March 18, 2020 at NOON. Residents should ensure that they have a Stapleton MCA active net account (differs from your dues account) and are in good standing. From your Active Net account you will be able to register online, in person at any MCA office or pool front desk (subject to season hours) or via the registration form (email or fax).

I am not a Stapleton resident; how do I register for swim lessons and aquatic programs?

Non-resident registration will begin on Wednesday, April 15, 2020 at NOON. You may register by submitting this registration form (email or fax) or in person at an MCA office or pool front desk (subject to seasonal hours).

What is the refund and cancellation policy for aquatic programs or ticketed events?

Participants are entitled to a refund (less a $6 processing fee) when: the Stapleton MCA cancels the activity/class or event OR when the parent/participant notifies the Stapleton MCA 7 or more days prior to the start of the activity/class or event provided that the activity/class or event is not sold out. Once an activity/ class or event is sold out or less than a week prior to the start of the activity/class or event no refund will be given.

How do I reserve a pool party pad or park?

Stapleton residents may reserve pool party pads, after-hours parties, or park/picnic areas online via their Active Net account. Non-residents or residents who have difficulty reserving via their online account may submit a facility request form from the park/pool page on the Stapleton MCA website, stapletoncommunity.com.

Who maintains the alley?

The Stapleton MCA maintains over 40 miles of alley way in neighborhood. Each spring, after the freeze/thaw action is complete alleys are evaluated on priority levels 1,2, or 3 and a repair plan is made. During major snow events a drive lane is plowed. Homeowners are responsible for additional snow/ice removal as needed. To report an ally obstruction or repairs needed please email alleys@stapletoncommunity.com.

I would like to make improvements to my home that include landscaping, painting, fencing etc. Do I need approval?

A list of home improvements that do and do not need design review are available on the design review page of the Stapleton MCA website, along with the design review application. Please allow 6-8 weeks for the design review process. Also, remember that you are also subject to any City of Denver regulations and permit requirements and may also need approval from your sub-HOA.

I pay my Stapleton HOA dues. Why do I need a special account to access pools and purchase event tickets? Why don’t you already have my information?

Your HOA dues account (MSI) and your Stapleton Active Net accounts process different information and are not linked. While we can use your MSI information to verify residency (6-8 weeks after closing) we need additional information regarding your family members and contact information in order to fully serve you in a recreation/community event capacity.

Where can I find the most up to date information regarding event and program cancelations and pool closures due to weather?

All last minute changes in class schedules, event cancellations or relocations and pool closures are posted in the red header at the top of the Stapleton MCA website and on the Stapleton MCA Facebook page. Details about make-up classes or rescheduled ticketed events will be sent to your inbox. Please help us communicate effectively by keeping your account information current.